FREQUENTLY ASKED QUESTIONS

It's really fast! We strive to deliver all our orders/products as quickly as possible. Depending on your address, delivery takes 5 to 7 working days. If you placed an order for a Customized Product, then it will take an extra 5 to 7 days to manufacture the product.

We can customize your order, but customizations are not available in โ€œCash On Delivery ordersโ€. Also, customisation is possible only in those items where we have mentionedโ€œCustomization is possible in this itemโ€text just below the โ€œadd to cartโ€ button. You need to place an order and then drop us an email at supportroyaltail.com with your custom requirements within 24 hours of placing the order.

Once we ship the order, you will receive an email with the tracking link. You can click on that and track the order.

The worldwide shipping is free. There are no hidden charges.

Our shipping partner will drop you a mail or SMS before attempting the delivery. We recommend that you receive the order yourself. If it is not possible then you can ask your family member or neighbour to receive the parcel. For security and validation, the signature of the receiver will be taken at the time of delivery.

Contact our customer service executive, and we will resolve this. Weโ€™ll get back to you within 24 hours.

Generally, we do not repeat sold-out designs. We advise you to explore new arrivals, which are generally on top of the page in respective categories.

We understand that you canโ€™t wait at your delivery address all the time, and that is exactly why we will try to attempt delivering your order thrice; each attempt on a consecutive day. Thus if you have missed the delivery, please do not worry, we will try to make an attempt again.

If you contact us before the parcel is dispatched, then it is possible. But once the parcel is dispatched, then it is not possible as the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order before it has been packed and can place a new order. Don't worry, there are no cancellation charges.

Rarely, to avoid any confusion in the order section and payment, we do not advice to give orders on phone calls. In case you need any assistance in placing an order, then place a call to our customer service executive or drop WhatsApp Message and weโ€™ll assure to assist you with any issues in placing the order.

Unfortunately, once the order is placed, you wonโ€™t be able to add more items to it. You can place a new order for the items you missed out on adding.

Yes, in fact, we deliver worldwide.

If so, please add a note at that time of placing an order about the invoice.

If you want an invoice after receiving the package, just give us a buzz and we'll email you a soft copy.

No, we are available online only. Delivery is available all over the world.

Yes, We have 60 days Free Return policy. Read our return policy in detail here:Returns & Exchanges

Once we receive your returned parcel, we will dispatch your exchange within 2 days from our warehouse.